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Posts: 8,663
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Registered: ‎10-10-2012

Re: 2 my best buy accounts. Need to move points from one to the other

[ Edited ]

Hi, powerpremium and Carlos,

 

Thank you for taking the time to register for the forum and connect with us!

 

Please take a couple minutes to read over some of our prior responses in this now 24-page thread, including the FAQ below that goes over the merge process, and send us a private message with your name, phone #, mailing address, and email address.

 

How to Merge My Best Buy™ Accounts

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 1
Registered: ‎10-30-2020

Link my Best Buy account

Hello, i would like to know how to link my Best Buy accounts
I just realized i have two accounts one Elite and the other a regular account.
They both belong to me just, seems i accidentally use two different emails to sign up years ago . I only found out when some of my purchases were missing only to realized i had two accounts.
I would like to link the regular account to the elite .
Posts: 8,663
Topics: 365
Kudos: 177
Blog Posts: 0
Solutions: 548
Registered: ‎10-10-2012

Re: Link my Best Buy account

HI, jawonder1969,

 

Welcome to the Best Buy forum!

 

It looks like you may have found this thread after posting as you sent us a private message shortly thereafter, and I replied to your private message about an hour ago.  You can read a private message by logging into the forum and clicking on the envelope icon at the top of the page. Smiley Happy

 

How to Merge My Best Buy™ Accounts

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎11-23-2020

Merge best buy reward accounts

Hello,

 

Trying to get my reward accounts merged, but got no response to my private message. Thanks.

Posts: 8,663
Topics: 365
Kudos: 177
Blog Posts: 0
Solutions: 548
Registered: ‎10-10-2012

Re: Merge best buy reward accounts

Good afternoon, mergef,

 

We can see the private messages you've sent us about potentially having multiple rewards accounts merged, and it also appears you have about four different profiles on our online forum.  We'll follow-up with you via a private message shortly.  Thank you for your patience.

 

How to Merge My Best Buy™ Accounts

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎12-13-2020

Question about Merging Two Accounts

I was having some issues with missing reward certificates and after a call to Customer Service I found out that I had multiple accounts and that the reward certificates were going to a second account. The associate told me that they were going to merge the two accounts together and after some time on the phone I was able to use the reward certificates that were missing.

 

I thought that after the two accounts were merged that the second account would be closed and all the points that were accumulated on the second account would be moved over to the primary account that I am using now?

 

As of right now, I still have two accounts; one where all of my recent purchases including my protection plans reside and the second one with reward points still sitting in it.

 

How does the merge really work and does it take several days to occur?

 

 

 

 

Posts: 8,663
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Registered: ‎10-10-2012

Re: Question about Merging Two Accounts

Good afternoon, ms-em, and welcome to the Best Buy forum,

 

With the increased volume due to the holiday season, a request submitted via (888) BEST BUY to have multiple rewards accounts merged may take a little longer than normal to be reviewed and processed.  Please take a minute or two to read over our prior responses in this ongoing thread, and while it appears your rewards accounts have since been merged, please feel free to send us a private message if you have any other questions.  Just click here and make sure to include your name, phone number, mailing address, and email address.

 

How to Merge My Best Buy™ Accounts

 

Happy Holidays!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-25-2015

Merged the wrong account

Bought a pc. And merged the wrong account. i olny have 1 account. didnt mean to my name is very common. 

Posts: 8,663
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Kudos: 177
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Registered: ‎10-10-2012

Re: Merged the wrong account

Good afternoon, Red2,

 

As far as I can tell, you do currently have two active rewards accounts.  Please take a minute or two to read over our prior responses in this ongoing thread and send us a private message with the detail listed below by clicking here.

 

Name

Phone #
Mailing address

Email address

 

How to Merge My Best Buy™ Accounts

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎01-16-2021

Re: Accounts merging and poor phone support

I have similar issue where a new account was created, with Total Support plan, and I’d like to merge this account with a pre-existing business tax exempt account.