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Posts: 1
Registered: ‎05-12-2020

Merging accounts

In my last purchase I couldn’t find my purchase in my Best Buy rewards account! I chatted with a customer service rep. and he told me that I have 2 accounts under my information, he assured me that he submitted a request. It has been few days now and I don’t see my account merged nor the last purchase posted.
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Registered: ‎10-10-2012

Re: Merging accounts

Greetings, KPYN, and welcome to the Best Buy forum,

 

A merge request submitted by calling into (888) BEST BUY or (888) 237-8289 may take 3 - 5 business days to process as those requests are dispatched to a back-office team for processing, and depending on when you called in, your request could still be open and waiting to be reviewed.  We would be more than happy to see if we can help speed things along though. Please take a moment to read over our prior responses in this thread, along with the FAQ below, and send us a private message with your details here.

 

How to Merge My Best Buy™ Accounts

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎05-19-2020

Merge accounts

How do I merge 2 rewards accounts? 

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Posts: 8,570
Topics: 359
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Registered: ‎10-10-2012

Re: Merge accounts

Hi, by5x4,

 

Welcome to the Best Buy forum!

 

You must zigged when you should have zagged and missed this thread.Smiley Wink  Please read over our prior responses in this thread and the FAQ included below for additional details.

 

How to Merge My Best Buy™ Accounts

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Posts: 1
Registered: ‎05-21-2020

Rewards Account Missing All Prior Transactions

About two weeks ago my Best Buy Account lost all of my prior orders and all of my reward points. My member ID looks like it was changed to a different one but when I try to use my original one I just get an error. I'm hoping that this is just some sort of glitch that can be fixed as I had a good amount of points and certificates that I was not able to use. Any help that can be provided would be greatly appreciated.

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Posts: 8,570
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Registered: ‎10-10-2012

Re: Rewards Account Missing All Prior Transactions

Good morning, dubhexa,

 

Welcome to the Best Buy forum!

 

It looks like you may have come across this thread over the weekend seeing as you sent us a private message with your details so that we can review your rewards account.  If it turns out you do have more than one rewards account and the details tied to each one match, then we should have no problem processing a merge.  I'll be replying to your private message shortly, which you can read by clicking on the envelope icon at the top of the page.

 

How to Merge My Best Buy™ Accounts

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Posts: 1
Registered: ‎07-08-2020

Merging my Best Buy accounts

Hello, I have two different member IDs and I was wondering if it's possible to merge them? Please help.

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Posts: 8,570
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Kudos: 189
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Solutions: 537
Registered: ‎10-10-2012

Re: Merging my Best Buy accounts

Greetings, IllyaR, and welcome to the Best Buy forum,

 

It appears you have already sent us a private message with your details, so I'll be replying to that shortly to see what I can do to further assist.  You can read a private message by first logging into the forum and then clicking on the envelope icon at the top of the page.

 

How to Merge My Best Buy™ Accounts

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Posts: 1
Registered: ‎10-17-2020

Merging Accounts Help

I called Best Buy Support to help me fix an issue where when I logged in, it was showing my dad's name even though he passed away over a decade ago.

 

It would alway say Welcome, *his name* for years. A few days ago I decided to call and finally fix it.

 

What I didn't know was that the customer support rep that got my call said I actually had 3 accounts to my phone number and e-mail so that's why the issue was happening. 

 

He asked me if I wanted to remove the other two accounts that weren't me, and I said yes, please remove the other names on my log in - but I didn't know that it would mess up my Best Buy Orders and Recent Purchases information.

Bascially, they fixed the issue of the wrong name showing up, but now all of the Best Buy points and order history of purchases I've made for this year and the past several years are now gone.

I called again in hopes to get all of that back - my recent points and order history by merging my current account with the old account and the rep said yes, it's possible and I would receive an e-mail notification of merging the old account back. 

But it's been several days and I haven't seen or heard of any fix about to happen.

Is this normal?  I purchased something last week and now I can't even pull up the invoice in the order history. Very frustrating.

Hope someone can help

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Posts: 1
Registered: ‎10-19-2020

2 my best buy accounts. Need to move points from one to the other

Hello, I have 2 rewards accounts, can You please reach out to me to have the points from one trasnfered to the main one?