Points, Policies & Certificates

[Tasha-BBY Social Media Specialist]

Hi there CCDevon, 

Welcome! Having so many My Best Buy memberships could certainly cause some confusion. I have a hard enough time keeping track of rewards between stores, much less if I had multiple memberships for one! 

Merging these should definitely help ease your experience though, as it will transfer points and certificates to one. For more details, please check out the post below. I'm sending you a private message to gather the details needed, so please keep an eye on your inbox in the top right corner of the page. 

How to Merge My Best Buy™ Accounts

Sincerely,

[dwmu1980]

HOw can I get my accounts combined.  I have to tried to send private messages but unable to talk to anyone

[Derek-BBY Senior Social Media Specialist]

Hello, dwmu1980,

Welcome to the Best Buy forum!

As you can tell, we merge a lot of rewards accounts.  It looks like you were able to send a private message as requested via the link below, which I will reply to shortly.  You can read private messages by first logging into the forum and then clicking on the envelope icon at the top of the page. 

How to Merge My Best Buy™ Rewards Accounts

Best Wishes,

[Audittgc]

I have two separate accounts that have been a pain. I purchase on one account, and somehow I get issues reward certificates through the other? And purchases I made with one reward account are showing up on the other?

Can I get this fixed? I feel like now I’m likely missing a lot of points or am getting screwed out of higher membership rewards?

[Derek-BBY Senior Social Media Specialist]

Greetings, Audittgc,

Welcome to the Best Buy forum.

With a now 19-page thread, I think you have come to the right place.  It is not uncommon for a member to at some point to end up with two or sometimes even three active rewards accounts at one time.  A couple years ago, I had three active rewards accounts of my own.  The easiest thing to do is process a merge.  Any points or certificates in the secondary rewards account(s) would transfer over to the primary rewards account following the merge.  The only thing that will not transfer over is purchase history.  Please send me a private message with the information listed below, by clicking on the blue button in my signature, and I will take a closer look.

Name

Phone #
Mailing address

Email address

How to Merge My Best Buy™ Rewards Accounts

Best Wishes,

[Nachoii]

So I have two reward profile and I wish to delete one. What is the process I can do to delete it?

[Derek-BBY Senior Social Media Specialist]

Good morning, Nachoii,

Welcome to the Best Buy forum!

Rather than cancel or delete one of your rewards accounts, we should look into merging them.  Any points or certificates in the secondary rewards account would transfer over to primary rewards account following the merge, and as you can tell from this thread, we process quite a few merge requests.  I even went through the merge process a few years ago when I ended up with three rewards accounts of my own.  Please send a private message with the information listed below here, and we will see what can be done.

Name

Phone #
Mailing address

Email address

How to Merge My Best Buy™ Rewards Accounts

Best Wishes,

[kwsierota]

I somehow ended up with 2 Best Buy rewards accounts and would like to merge them into one account.  Can this be done?

Thank you,

Kelly {removed per forum guidelines}

[Derek-BBY Senior Social Media Specialist]

Hi, kwsierota,

Welcome to the Best Buy forum!

This ongoing thread should answer your question as to whether we can merge multiple rewards accounts. And it looks like you may have come across the thread after posting as you have already sent a private message with your information, which I will reply to shortly.  I should have no problem processing a merge as long as the information tied to each rewards account is the same. To read a private message, you would first want to login to the forum and then click on the envelope icon at the top of the page.

How to Merge My Best Buy™ Rewards Accounts

Best Wishes,

[LOTRfan117]

Hello, Me and my wife each have an account and we would like them combined into one,  If that's not possible, then I would like to cancel one of the accounts.  Any help would be great.