01-29-2021 02:46 AM
02-01-2021 10:50 AM
Hello, nalliu, and welcome to our online community!
Thank you for posting on our forum, although I hate to hear about the mix-up that may have happened with your My Best Buy account when you made a purchase recently. I can definitely understand your concern in this situation, and I'd also be looking to correct this information issue. I'm happy to do what I can to help.
I'd like to first mention that, while we cannot transfer purchases between different accounts, we can potentially assist with a membership merge to correct the issue you described moving forward. Please send me a private message including your full name, email, phone number, and mailing address if you'd like me to look into this option to assist. You can find the blue option to message me to the right of my name below.