Points, Policies & Certificates

[TechSavvy777]

Can someone merge my member IDs? There is an ID on the receipt that I received from the store, but when I logged in using my email online, it made me create a new account and gave me a new member ID number. I want my old member ID number to be used because it has the points from my most recent purchase. What do I do?

[Michael-BBY Retired: Social Media Specialist]

Hello there, TechSavvy777.

Allow me to take a quick moment to welcome you to the Best Buy Forums. Having more than one account may certainly lead to some confusion, so I fully understand wanting to get this looked into. I would be more than happy to take a closer look at your My Best Buy accounts to see how we may be able to help! Please feel free to send me a Private Message containing the following information:
 

• Your full name
• Phone number
• Email address
• The My Best Buy ID you would like to keep (if possible)

From there, I should be able to investigate further. To send me this message, please click or tap the blue "Private Message" button located in my signature below.

I look forward to hearing from you!