Points, Policies & Certificates

[devodl]

In reading the FAQ for Merge Accounts it states:

Q:  Will my purchase history transfer following the merge?

A:  No. Only active points, certificates, tier status, and spend total will transfer.

Why?!  Why does Best Buy discard my purchase history?

One of the Primary Reasons to have a Rewards account is to access purchase history for rebates, warranty, etc.

Please explain why Best Buy chooses to discard Customer's purchase history when merging?

[CalebH-BBY Retired: Social Media Specialist]

Hey there, Devodl!

Thank you for taking the time to reach out about this, and welcome to our online platform! Our sincerest apologies on the slow reply out to you, as we're still catching up from the holiday rush. I'd be more than happy to look into this with you. I do see that you sent us a Private Message, so I will connect with you there now.

I'll speak to you shortly!