Points, Policies & Certificates

[Creed98]

My membership was canceled for no reason. I was assigned to a new member ID and I can not log into to my old ID. I called customer service and they are not able to solve it. My old member ID has my reward points and history. HELP!

[AndrewB-BBY Social Media Specialist]

Good afternoon, Creed98,

Welcome to our community forums. The My Best Buy program is a great way to gather points for purchase as well as many other benefits, I appreciate you letting us know about your account. I would be glad to provide some more details about this program and help you check on the status of your account.

As you mentioned, Best Buy does reserve the right to cancel a My Best Buy account. You can learn more here. I'd like to take a closer look your account to see exactly what happened and will need a bit more information to do so.

I'll be sending you a private message with a few more details in the next several minutes. You can check your inbox by logging into your forum account and clicking on the orange envelope in the top right corner of your screen. I look forward to your response.