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Regular Member
Posts: 27
Registered: ‎11-27-2012

Member id change without my notice

Hi, so after a long back and forth disagreement with Best Buy support on Twitter my account have been downgraded from elite plus to regular. It all started with a price match question and then being told two people can't use the same member id number as it violated something. Thing is we are both on a Best Buy credit account together and the credit cards have the same member id on them so that's how we always shopped. After arguing with the support team my account has lost its status. Can we get this fixed please? We spend thousands a year at Best Buy and would not want to stop that in the future.
Posts: 10,796
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Registered: ‎01-03-2013

Re: Member id change without my notice

Good afternoon Jyobah, 

Welcome back to the forum and thank you for reaching out with your concerns surrounding your My Best Buy membership. I'm truly sorry to hear you may have reached out to our Twitter support for questions regarding a price match, only to be left with further concerns regarding your membership. 

It sounds like some confusion may have been introduced when you were advised two people could not share a My Best Buy membership. Please keep in mind that, while linked, a My Best Buy membership and My Best Buy credit card are two separate accounts. While the issuer of the credit card account (Citibank) may allow other authorized users, memberships are intended for individual use per our My Best Buy program terms.


With that said, it is strange that your status may have changed. I suspect this may have had more to do with the tier expiration that occurs at the end of every February, account activity expiration, or perhaps something going on with a secondary membership.


Please see that I am sending you a private message to look further into this. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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