03-10-2018 06:40 PM
03-12-2018 12:33 PM
Good afternoon Jyobah,
Welcome back to the forum and thank you for reaching out with your concerns surrounding your My Best Buy membership. I'm truly sorry to hear you may have reached out to our Twitter support for questions regarding a price match, only to be left with further concerns regarding your membership.
It sounds like some confusion may have been introduced when you were advised two people could not share a My Best Buy membership. Please keep in mind that, while linked, a My Best Buy membership and My Best Buy credit card are two separate accounts. While the issuer of the credit card account (Citibank) may allow other authorized users, memberships are intended for individual use per our My Best Buy program terms.
With that said, it is strange that your status may have changed. I suspect this may have had more to do with the tier expiration that occurs at the end of every February, account activity expiration, or perhaps something going on with a secondary membership.
Please see that I am sending you a private message to look further into this. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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