Points, Policies & Certificates

[Alexle2007]

Please correct your error and return my hard earned BBY rewards. On Tuesday, I converted points to certificates to use towards my purchase. I made the purchase online and it was canceled. Thurs, I go into my account using my regular email and password and I have a new Member ID, all of my information is there but my points and transactions are gone. $2200 and 13k points pending gone! All of my holiday shopping fund! Please return my points immediately!

I contacted the Best Buy support and they were no help and said they had to bump it up. The online chat said the account was cancelled. No notification or communication.

[Allison-BBY Social Media Specialist]

Hi, Alexle2007, and welcome to our online community!

Thank you for posting on our forum for support, as I can understand your concern after noticing your order was cancelled and your rewards changed. It's always important to make sure everything is in order with your account, and I'd like the chance to look into this further.

Since it sounds like you may have two different My Best Buy accounts under your information, a membership merge may be needed moving forward. In order to review your account and cancelled order further, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

Regards,