12-19-2020 09:10 AM
12-21-2020 10:18 AM
Hi, Alexle2007, and welcome to our online community!
Thank you for posting on our forum for support, as I can understand your concern after noticing your order was cancelled and your rewards changed. It's always important to make sure everything is in order with your account, and I'd like the chance to look into this further.
Since it sounds like you may have two different My Best Buy accounts under your information, a membership merge may be needed moving forward. In order to review your account and cancelled order further, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.
|Allison|Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support