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Posts: 1
Registered: ‎05-28-2019

Lost bunch of points in online purchase

I just bought a refrigerator online. It appears to be a terrific buy and the guys who delivered it were superb. However, I found out today that Best Buy does not allow the customer to claim My Best Buy points online after the purchase. I have done this a number of times with other retailers and the idea that BB can't change "method of payment" is absurd. I'm not trying to use points, just to collect them. The method of payment was not even an issue. Sad and disappointed. Done business with BB forever but this gives me great pause.

Posts: 8,390
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Registered: ‎10-10-2012

Re: Lost bunch of points in online purchase

Good morning, fblevens,


Welcome to the Best Buy forum!


I purchased a couple new appliances last fall, and while the hit to my wallet left a slight bruise, the points I received afterwards helped ease the pain.  A larger purchase like that can potentially result in a significant amount of points, so I can understand wanting to make sure your recent order is attached.  And each point counts when trying to earn that next reward certificate.


Did you checkout as a guest on when ordering the refrigerator?  Did you login?  If so, then the order would not have been attached to your rewards account meaning any eligible points have nowhere to post.  You are in luck!  We do have a tool on where members can report purchases that were not attached to their rewards account as "missing."  I have utilized that tool several times in the past with great success to report my own purchases.  A purchase cannot be more than 180 days old, already attached to a rewards account, or had been processed prior to enrolling in the program in-order to be reported.


With that having been said, I have provided a link to a guide below that should help with the reporting process.  Please keep in mind that it can take up to 20 days for points from an eligible purchase to officially post once having been reported as missing.  If for some reason you have trouble reporting your recent order, then feel free to send me a private message with your information (name, phone #, email address, order #) and I will see what I can do to further assist.


How Do I Report Missing My Best Buy™ Points?


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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