Points, Policies & Certificates

[javedm91]

Hi,

I'm in a situation that it seems quite a few members have experienced here. I previously enabled 2-step verification on my BB account through the Google Authenticator App, but my previous phone recently experienced a firmware crash and now will not turn on at all! I lost all my data including backup codes and access to the authenticator app. I have since been unable to access my old account which has all my past purchases, rewards, and memberships. 

I have created a new account, and it seems that BB can merge these 2 accounts? There was a user who had this exact problem, and his issue was solved through this method: Link to Post.

I don't really want to start from scratch with a completely new account as I have been using my old one for years. I have called the 1-888 BEST BUY number and also visited the store and no one has been able to help so far

[Deysha-BBY Social Media Specialist]

Hello, javedm91,

I appreciate you taking the time to reach out to us regarding your My Best Buy account. I know not being able to access your account can be pretty frustrating, but I’m here to help where I can. 

I am happy to review your account with you to see what may be going on and get your customer service experience documented for you. Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, address, and e-mail connected to both of your BestBuy.com accounts. I look forward to hearing from you.

Kind regards,

[javedm91]

Just wanted to give an update after sending the necessary info to Deysha. She was able to merge both of my accounts and I am now able to see previous purchases, rewards, and my memberships again! Thank you!!

[Deysha-BBY Social Media Specialist]

Thank you for the update and kind words, javedm91!

Sincerely,