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Posts: 1
Registered: ‎03-13-2023

Locked out of online account

I have been a Bestbuy customer for several years now.  I've purchased flat screens, washer & dryer sets for myself and both of my daughters, laptop(s), refrigerator, microwaves, stove and a dishwasher.  Recently I purchased a dishwasher, w/d set, microwave and gas stove. For whatever reason I have now been locked out of my account since at March 4th that I'm aware of.  I've made several calls to the 1-888-237-8289 in the last 2 weeks in order to resolve to no avail.  I need to find out delivery and installation information and I'm not able to access my account.  


Please someone contact me asap in order to resolve.



Thank you.

Posts: 278
Topics: 1
Kudos: 36
Solutions: 18
Registered: ‎11-29-2016

Re: Locked out of online account

Hey, tonihornsby,


Welcome to the Best Buy Forums.


Thank you for reaching out to us about your account. I can understand your concern and would be happy to look into this for you. 


Send a Private Message with your full name, phone number, and email address. Click the blue button next to my signature to send the message.


In the meantime, please know that as of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media (Facebook, Twitter, Instagram) or


I look forward to hearing back.



Andy|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or