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New Member
Posts: 2
Registered: ‎03-14-2021
Accepted Solution

Locked out of account

Hello! seems to be confused about whether I have an account or not.


When I type my email on the reset password page, I get this error: "We didn't find an account with that email address"

When I type my email to create a new account, I see this error: "It looks like there's already an account with this email address".


New Member
Posts: 2
Registered: ‎03-14-2021

Re: Locked out of account

Solved the issue. After seeing a similar issue here , I disabled uBlock origin and was able to create an account.

Posts: 1,810
Topics: 91
Kudos: 291
Solutions: 95
Registered: ‎11-23-2018

Re: Locked out of account

Hi, wickwack!


Thanks for joining our online community and posting on our forum. We definitely want to make sure you're able to earn rewards and make purchases with a My Best Buy account, so I'm happy you were able to resolve your account creation issue!


If you ever need support with anything else in the future please don't hesitate to reach back out. Our support team is always happy to help!


All the best,



Allison|Social Media Specialist | Best Buy® Corporate
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