Points, Policies & Certificates

[drthlandry]

For some reason my purchase history, future orders, and rewards are not showing on my account. I don't know what has happened since I have an email saying I have a $25 certificate from 2 days ago.

[dcquadrant]

Logging in into my account the other day and I saw some new change bestbuy made and after that new change I noticed that my bestbuy rewards status was reset to 0 along with all my purchases wiped + the products I had with GSP are all gone too? How can I get this fixed.

[knh07]

I have lost my elite status, rewards and purchase history. Very angry right now I hope this can be restored to my original number. I do not believe I ever had multiple accounts so nothing should have merged or been canceled. 

[Derek-BBY Retired: Senior Social Media Specialist]

Hi, drthlandry, dcquadrant, and knh07,

Thank you for taking the time to connect with us on the forum.

Please take a moment to read my response on the first page of this thread.  We'll need to process a merge, and any active points, certificates, tier status, total spend, and history should transfer over following the merge. You can find more details about the merge process, including the details we’ll need in a private message, here.

Best Wishes,

[Gullman]

I am having the same problem

[Derek-BBY Retired: Senior Social Media Specialist]

Greetings, Gullman, and welcome to the Best Buy forum,

After a quick peek, it would appear you're in the same boat as the other members in this thread, so we'll need to process a merge.  You can send us a private message here, and please make sure to include your name, phone number, mailing address, and email address.

How to Merge My Best Buy™ Rewards Accounts

Best Wishes,

[Ejeetology]

Looking to find answers as to why my account number was changed, my membership status changed, my points lost, and purchase history cleared. I need this changed back, and a reason as to why it was changed.

[Derek-BBY Retired: Senior Social Media Specialist]

Hi, Ejeetology,

Welcome to the Best Buy forum!

Please take a minute or two to read our prior response on the first page of this thread.  We'll need to process a merge, and any active points, certificates, tier status, total spend, and history should transfer over following the merge. You can find more details about the merge process, including the details we’ll need you to send in a private message, here.

Best Wishes,