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Regular Member
Posts: 34
Registered: ‎10-09-2013

Link store-purchased item to my Best Buy Account

Hello!

 

 

It seems as if the person who rang me up couldn't find my account as I don't see my latest purchase there.  If I were to PM someone my receipt number would they be able to confirm/ adjust?  I am close to Elite Plus after this one, I want to make sure I nail it if possible.

 

 

Thanks!

Posts: 8,085
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Registered: ‎10-10-2012

Re: Link store-purchased item to my Best Buy Account

Hello again JMClarkent,

 

Have you tried reporting the purchase as "missing" on BestBuy.com?  There is an option online where members can report purchases that for whatever reason where not attached to their rewards account from the start.  I have used the tool several times to report my own purchases.  Before you do though, double check the receipt to make sure your rewards ID # is not displayed.  If it is on the receipt, then there is nothing to report.  Just a matter of waiting for the purchase to emerge as pending in your rewards account.  It can generally take at least 24 hours after a purchase has been processed for it to emerge as pending.

 

If for some reason you are having trouble reporting the purchase after a full 24 hours, then feel free to send me a private message and I will see what I can do to help.  I would just ask that you include the information listed below.  A private message can be sent by first logging into the forum and then clicking on the blue button found in my signature.

 

Name

Phone #
Email address

Order #/receipt pin #

 

How Do I Report Missing My Best Buy™ Points?

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 34
Registered: ‎10-09-2013

Re: Link store-purchased item to my Best Buy Account

Greetings!


I definitely don't see the RZ# on the receipt - do you know how I can get to the missing purchase option?


Thanks!
Posts: 8,085
Topics: 337
Kudos: 123
Blog Posts: 0
Solutions: 484
Registered: ‎10-10-2012

Re: Link store-purchased item to my Best Buy Account

Did you click on the link I included above?  It basically walks you through yow to report a missing purchase.  If you have any trouble reporting the purchase, then feel free to send a private message with the information listed above and I will see what I can do to help.

 

How Do I Report Missing My Best Buy™ Points?

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Regular Member
Posts: 34
Registered: ‎10-09-2013

Re: Link store-purchased item to my Best Buy Account

Sorry, works like a charm! Thanks!!
Highlighted
Posts: 8,085
Topics: 337
Kudos: 123
Blog Posts: 0
Solutions: 484
Registered: ‎10-10-2012

Re: Link store-purchased item to my Best Buy Account

Great.Smiley Happy Let us know if you have any other questions.

 

Happy New Year!

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!