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New Member
Posts: 1
Registered: ‎11-21-2020

Link Magnolia purchase to my membership and rewards credit

[ Edited ]

Hi!
I bought on October 13th, at Magnolia's Best Buy store (1200 Rockville Pike, Rockville, MD 20852), the LG 77 "OLED77GXPUA TV for $ 4,299.99.
The purchase was made partially using my new Best Buy card, which at the time was the first use, which generated the invoice # {removed per forum guidelines}
My nightmares started here ...
Initially, the attendant told me that the next day someone would call to schedule delivery, because at the time of purchase there was no TV available in the store's stock.
I waited one, two, three days, until I returned to the store to question the seller about delivery. Then he asked me one more day, that the next day someone would call me.
The next day, again no one made contact. I decided to call and also try to solve by chat. My surprise ... no one was able to locate the purchase in the system.
On 10/19, I finally managed to find the first salesperson by email. So, I was also able to schedule the delivery, but even though I was very upset, only for 10/29, that is, 10 days later or better 16 days after the purchase.
Then, on 10/29, I finally got my TV. But that was only part of the novel.
I asked the seller why they were unable to locate my purchase on the system. He just said he didn't know. I still asked him why my purchase did not appear in my purchase history and about the deadline for receiving the rewards. He informed me that he would resolve the purchase link to my member number and that the rewards would be credited within 15 days after the TV delivery, that is, until 11/13.
It should be noted that I have the right to receive the 10% of the purchase in rewards ($ 400), for having used the card for the first time, in a one-time purchase, of an eligible product, and within the limited time in the letter I received with the card.
Arrived the day 16/11, nothing to appear the purchase in my history and nothing to receive the rewards. I called Best Buy's customer service and had an online chat and nobody was able to solve anything.
I decided to go back to the store again to complain. The attendant who received me told me that the purchase was registered to another customer and that this other person probably received the rewards.
A COMPLETE ABSURD!
The attendant asked me for 3 to 5 days to solve the problem, that it was not Magnolia that managed this process and that he should mediate the correction with an outsourced company responsible for this process.
Okay ... let's wait again.
After the requested deadline, the problem persisted. Purchase not registered and rewards not received.
I returned to the store on 10/23. By chance, I asked to speak to the manager of Magnolia and that's when I found out that he is the same initial salesperson back on 10/13. He did not take the blame for the problem and it seems that it creates difficulty for the solution. It clearly doesn't want to help. He asked for another 3 to 5 days.
I've lost count of how many times I went to the store, called and chated.
It is very frustrating, tiring and exhausting.
I don't know who else to turn to and nobody solves the problem.
And I was at a loss ($ 400) ...
I have now discovered this forum. Maybe some good citizen can help me.
If nothing is resolved, as a last resort, I will return the TV and never buy a paper again at Best Buy, which is not living up to its name.

Posts: 536
Topics: 23
Kudos: 105
Solutions: 23
Registered: ‎02-08-2019

Re: Link Magnolia purchase to my membership and rewards credit

Hello, claubert,

Thank you for joining our community here on the Forums, although I do wish that your joining were under different circumstances. Getting a new TV should be exciting, and it sounds like your experience surrounding your purchase may have put a damper on things. I can understand why you would be feeling this way, and wanting to check on your reward points for this purchase.

While it may take up to 30 days after delivery for points on an eligible Magnolia purchase to post to your My Best Buy account, I understand that the time frame is approaching. I'd like the opportunity to review this further and assist however possible. To get started, can you please send me a private message that includes your full name, phone number, and email address? You can send a secure message by using the Private Message button below in my signature.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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