Points, Policies & Certificates

[JohnStarr]

I got a laptop from best buy that i order online like a month or so ago and i never got points from that purchase.

[bobberuchi]

Basic question.  I apologies for it.

Do you have a My Best Buy Rewards account?

Have you received the Laptop yet. 

You will not receive points until after the return periods ends typically. 

[JohnStarr]

Yes i do have a my best buy account and i am not sure how long the return period is but yes i do have the laptop. The area where you can see how much money you have spent in the year also never went up with buying the laptop almost like i never bought the laptop or something but it does still show up on my history of iteams i have bought thing.

[bobberuchi]

With your order number handy click on the report missing points link.

[Tasha-BBY Retired: Social Media Specialist]

Hello, JohnStarr, 

Welcome to the forum, and thank you for reaching out regarding your laptop purchase! My Best Buy points and spending bar typically update in 15-20 days after the order has been fulfilled, so it is peculiar that you're still not seeing these rewards. 

There could be a couple of explanations though, from using a My Best Buy Credit Card with a financing offer to paying with a Best Buy gift card. It is also possible that if you didn't use a My Best Buy Credit Card while purchasing a MacBook, points would not be awarded as member offers are instead extended. For more details, you may wish to review our My Best Buy Terms. 

Provided you were logged in when you shopped on BestBuy.com, your order shouldn't be missing from your account. I would be happy to look further into this with you, so please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely,

[JohnStarr]

Well my points and how much i have spent this year got fixed like 1-2 days after i posted this. So ever thing is good now thank you.

[Tasha-BBY Retired: Social Media Specialist]

Hi there, JohnStarr, 

Fantastic to hear! Should you have any other concerns or questions, we're always here to help. 

Cheers!