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Regular Member
Posts: 48
Registered: ‎01-19-2017

Laptop points

I got a laptop from best buy that i order online like a month or so ago and i never got points from that purchase.

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Emerging Expert
Posts: 7,220
Registered: ‎02-25-2013

Re: Laptop points

Basic question.  I apologies for it.

 

Do you have a My Best Buy Rewards account?

 

Have you received the Laptop yet. 

 

You will not receive points until after the return periods ends typically. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
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Regular Member
Posts: 48
Registered: ‎01-19-2017

Re: Laptop points

Yes i do have a my best buy account and i am not sure how long the return period is but yes i do have the laptop. The area where you can see how much money you have spent in the year also never went up with buying the laptop almost like i never bought the laptop or something but it does still show up on my history of iteams i have bought thing.

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Emerging Expert
Posts: 7,220
Registered: ‎02-25-2013

Re: Laptop points

With your order number handy click on the report missing points link.

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
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Posts: 12,425
Topics: 201
Kudos: 435
Blog Posts: 21
Solutions: 614
Registered: ‎01-03-2013

Re: Laptop points

Hello, JohnStarr, 

 

Welcome to the forum, and thank you for reaching out regarding your laptop purchase! My Best Buy points and spending bar typically update in 15-20 days after the order has been fulfilled, so it is peculiar that you're still not seeing these rewards. 

There could be a couple of explanations though, from using a My Best Buy Credit Card with a financing offer to paying with a Best Buy gift card. It is also possible that if you didn't use a My Best Buy Credit Card while purchasing a MacBook, points would not be awarded as member offers are instead extended. For more details, you may wish to review our My Best Buy Terms

 

Provided you were logged in when you shopped on BestBuy.com, your order shouldn't be missing from your account. I would be happy to look further into this with you, so please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Regular Member
Posts: 48
Registered: ‎01-19-2017

Re: Laptop points

Well my points and how much i have spent this year got fixed like 1-2 days after i posted this. So ever thing is good now thank you.

Highlighted
Posts: 12,425
Topics: 201
Kudos: 435
Blog Posts: 21
Solutions: 614
Registered: ‎01-03-2013

Re: Laptop points

Hi there, JohnStarr, 

 

Fantastic to hear! Should you have any other concerns or questions, we're always here to help. 

 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!