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Posts: 3
Registered: ‎10-06-2018
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Lap top purchase and no results

I purchased a Microsoft surface book 2 from bestbuy.com with a best buy credit card and I wasn't rewarded anything whatsoever. I spent $1390.00 in total on the laptop and was awarded no points for the purchase, no membership advancement or anything at all. Why?
Posts: 10,576
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Registered: ‎01-03-2013

Re: Lap top purchase and no results

Hi there Dcorzan01, 

Welcome and thank you for not only being a My Best Buy member, but a Best Buy Credit Card holder. The Surface Book 2 looks pretty incredible, so I'm glad you decided to pick one up. I hope you've been enjoying it since your purchase! 

With that said, there are several reasons points may not be awarded for a purchase. The most common is due to the form of payment not qualifying. Under our My Best Buy Terms, portions of purchases paid for by gift card, reward certificate, or Best Buy Credit Card when choosing a financing option are ineligible for points. We do our best to ensure the financing or points is as clear as possible on our Credit Cards page. While financing doesn't qualify for points, I do want to note the amount still counts towards your tier spending. 

 

I hope this helps clarify why points were not awarded for your purchase. If you have any remaining questions, please let me know and I'll do my best to answer them! 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎10-06-2018

Re: Lap top purchase and no results

What do tiers grant a best buy customer when purchasing things from you guys? I also plan on buying a television and headphones with financing options too, so I don't know how much you have to spend to become a higher tier customer
Posts: 10,576
Topics: 118
Kudos: 279
Blog Posts: 20
Solutions: 495
Registered: ‎01-03-2013

Re: Lap top purchase and no results

Hi Dcorzan01, 

Fantastic question! Our Elite and Elite Plus tiers offer some great benefits, notably the ability to earn points faster and longer return and exchange periods, as well as changes to your free shipping options. These are reached by spending $1500 or $3500 in a calendar year, respectively. You can check out the details on our Benefits by Membership Level page. 


Cheers! 
 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎10-06-2018

Re: Lap top purchase and no results

Okay awesome, thank you!
Posts: 10,576
Topics: 118
Kudos: 279
Blog Posts: 20
Solutions: 495
Registered: ‎01-03-2013

Re: Lap top purchase and no results

Hi Dcorzan01, 


You're incredibly welcome! I'm glad I could clarify your point situation, as well as offer further insight into our My Best Buy program. 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!