Points, Policies & Certificates

[wontonnpho]

My account keeps getting this message and forces me to change my pw every single time. This happened a few weeks ago but was resolved and is happening again. I tried all of the steps, clearing cache, not on VPN, reset pw, and it still happens. What can I do? 

[Deysha-BBY Social Media Specialist]

Greetings, wontonnpho!

I appreciate you taking the time to write us back regarding your account situation. This must be frustrating, to have to reset your password almost every time you log into your account. Typically, this most often happens when you are signed in on multiple devices at the same time. If this is the case, be sure to log out of your account on all devices you are logged in on. Then clear your browser cache on all web browsers that you use. You can find instruction on how to do that here.

After that, if you have the Best Buy app, you will need to uninstall it from all of your smart devices and restart those devices by fully powering them off and back on. After that, you can reinstall the app, and try to log back in. This will usually resolve this issue. However, being that it looks like this has not addressed your issue, I'd like to dig a little deeper into your account. Please, private message me with your full name, phone number, and e-mail address. To do so, click on the blue button next to my signature.

I look forward to hearing back from you.

[wontonnpho]

Got it, thanks!

[Deysha-BBY Social Media Specialist · Accepted solution]

No problem, wontonnpho! Let me know if the problem persists. Thank you for reaching out!

Sincerely,