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New Member
Posts: 1
Registered: ‎01-11-2023

It is possible that Best Buy committed a fraud

In December 2022 Best Buy advertised $25 Reward Certificate " Activate this offer and spend $250 or more at Best Buy with your My Best buy Credit Card and get $25 reward certificate". "Valid Dec 13-19, 2022"

I activated this order and have a copy of my successful activation.  I made a purchase with My Best buy Credit Card for $500.76 on 12/14/22.  I have a receipt.  However, I have not received my $25 reward.

 
I spent over two hours on phone with completely incompetent Best Buy's representatives located overseas. My numerus requests to be transferred to a US customer service were denied.

 

I believe that Best Buy committed a fraud.

I will wait a few days and if no resolution, I will file a complain with BBB, NCDOJ, North Carolina Consumer Protection Division.  I have all relevant documentation. 

 

Posts: 11,576
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Registered: ‎11-10-2008

Re: It is possible that Best Buy committed a fraud

Best Buy did not commit fraud. There are terms and conditions set forth in each offer. It could be possible your purchase did not meet the criteria- or your purchase was selected for no interest financing which nullifys any special offers you may have received. 

 

I would call the My Best Buy Credit card phone line in the morning and verify your purchase to see if a store associate did the no interest financing as Best Buy runs those promos from time to time. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Social Media Specialist
Posts: 84
Registered: ‎10-19-2020

Re: It is possible that Best Buy committed a fraud

Hey there, trageomet,

 

Thanks for reaching out via our community forums. I regret to hear that you had an issue with one of your orders, and I can understand how frustrating that may be. Were you able to get any help with this issue? If not, I would love to assist further. Can you please send me a private message with your full name, telephone number, email address, and order number? I look forward to speaking with you soon.

Jacob W|Social Media Specialist | Best Buy® Corporate
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