Points, Policies & Certificates

[trageomet]

In December 2022 Best Buy advertised $25 Reward Certificate " Activate this offer and spend $250 or more at Best Buy with your My Best buy Credit Card and get $25 reward certificate". "Valid Dec 13-19, 2022"

I activated this order and have a copy of my successful activation.  I made a purchase with My Best buy Credit Card for $500.76 on 12/14/22.  I have a receipt.  However, I have not received my $25 reward.

I spent over two hours on phone with completely incompetent Best Buy's representatives located overseas. My numerus requests to be transferred to a US customer service were denied.

I believe that Best Buy committed a fraud.

I will wait a few days and if no resolution, I will file a complain with BBB, NCDOJ, North Carolina Consumer Protection Division.  I have all relevant documentation. 

[hockeycanuckjc Community Veteran]

Best Buy did not commit fraud. There are terms and conditions set forth in each offer. It could be possible your purchase did not meet the criteria- or your purchase was selected for no interest financing which nullifys any special offers you may have received. 

I would call the My Best Buy Credit card phone line in the morning and verify your purchase to see if a store associate did the no interest financing as Best Buy runs those promos from time to time. 

[JacobW-BBY]

Hey there, trageomet,

Thanks for reaching out via our community forums. I regret to hear that you had an issue with one of your orders, and I can understand how frustrating that may be. Were you able to get any help with this issue? If not, I would love to assist further. Can you please send me a private message with your full name, telephone number, email address, and order number? I look forward to speaking with you soon.