Points, Policies & Certificates

[mmalto]

I did a pricematch on 7/11/22 for a purchase made on 6/8/22. During the period of 7/8/22 - 7/11/22 there was apparently a promotion for 20% extra rewards on purchases. When I was given the pricematch on the 6/8 order an additional 20% in rewards were removed from my account. Since the original purchase was on 6/8 this does not seem like it should have happened since the original purchase was not made during the promo period. Please advise.

[Graham-BBY Social Media Specialist]

Hello and thanks for reaching out about this on our community forums! I love getting those extra rewards and certainly understand the frustration over this.

I’d like to take a closer look into this matter and offer any additional assistance I can, however, I’ll need a few pieces of information from you in order to do so.  If you could use the blue “Private Message” button in my signature to send me the following info:

Your first and last name
Your phone number
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I look forward to hearing from you!