Points, Policies & Certificates

[wkkunkle]

I'm having an issue with points posting for a recent Citi promo for spending on my Best Buy Visa.

Can I please send someone the details to review?  (I wasn't sure which support agent to PM and didn't want to just randomly pick someone.)

Thank you.

[Deysha-BBY Social Media Specialist]

Hello, wkkunkle,

Welcome to the Best Buy Forums!

I appreciate you taking the time to write us regarding this promotion. I would definitely want to take advantage of this offer myself, and I am happy to look into it for you.

First, I am going to need some more details from you. By clicking on the blue button next to my signature, send me a private message with your full name, phone number, e-mail address, and the details of this promotion so I can look into this further for you. I look forward to hearing from you.

Kind regards,

[wkkunkle]

Hi,

I am trying to post in the POINTS, POLICIES, CERTIFICATES forum but my post keeps getting flagged as SPAM.

I've "notified moderator" which never receives a reply.

My post is not SPAM - it's my detailing an issue I had and was sharing for feedback.

Please advise.

Thanks,

William

[Kristy-BBY Social Media Specialist]

Hello, Wkkunkle.

Thank you for being part of the community Forums. We are happy to have you back.

I can certainly see how getting marked as spam would be frustrating. I Would be happy to see how I can help. 

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

Regards, 

[wkkunkle]

Hi @Kristy-BBY - I'm not sure why you merged this post into the previous post.  They are completely and totally unrelated topics.

I am trying to make a new post and every time I post it, it says it's being reviewed and then instantly flagged as SPAM.  I choose to alert moderator and say it's not spam, yet it is not approved.

I'm not sure what sending a PM is going to help  I want to post my post to the forum.

[Kristy-BBY Social Media Specialist]

I completely understand your concern, Wkkunkle. However, being that I see you are currently able to post publicly, let's us know that your account, or messages have not been classified as spam.

Since we have each others attention I am more than happy to address all of your issues. In order to do this, I'm going to need more details from you, that include personal details. Per our forums guidelines you are not able to post publicly, and I will need you to send them privately. Let me know if you have any other questions. 

Regards, 

[wkkunkle]

Hi @Kristy-BBY ,

The issue is not my account - I understand that.  The issue is your forum software has some sort of filtering that is flagging the new post a SPAM and no one actually reviews or responds to "alert the moderator" requests.

Under my notifications page, it states:

Marked as spam. If you believe this is an error, submit an abuse report.

When I click that link and fill out the form, no one replies and the post stays marked as SPAM.

[Kristy-BBY Social Media Specialist]

I understand Wkkunkle. I was able to find the post you are referring too. Our spam filters can tag posts as spam for several reasons. In this case, it looks like the message could have been spammed due to the length of the message. I was able to read the message, and see that original issues with your points has been resolved. If there is anything else I can help you with, please don't hesitate to reach back out to us. 

Regards, 

[wkkunkle]

So basically you are hiding the post and don't want other customers to see what happened.

Also zero addressing the many Best Buy negatives that I listed.

Not surprised whatsoever.  This company is truly sad anymore.

[Kristy-BBY Social Media Specialist]

Wkkunkle, 

I appreciate you sharing your feedback and experience with us, as we take it seriously, and rely on it to find ways to improve our process and services. I apologize for any inconvenience this may have caused you. I have documented this at corporate level for internal review for you. This will not generate a call to you, as it's handle internally. 

Regards,