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Posts: 1
Registered: ‎11-11-2020

Issue with Account/Certificate

Hello, I received an email about receiving a 10$ certificate. When I attempted to activate it, it gave me an error "Your reward details are not available right now, please try again later". I screenshotted both the e-mail and the error page if needed as the certificate was likely expiring before I could get this resolved. If those are needed to address the issue, I'd be more than happy to provide them through a private channel. 

Posts: 5,693
Topics: 190
Kudos: 510
Solutions: 268
Registered: ‎08-21-2017

Re: Issue with Account/Certificate

Good morning, Nomadum,


Welcome to our community forums. Getting a My Best Buy certificate is a great surprise, I know I would be eager to activate an offer like this if I received a similar email. I appreciate you taking the time to write to us and bring this to our attention. I would be more than happy to see how I can help out with this.


Did this email provide any details on what it was for or when it would expire? I'd also like to take a look at your My Best Buy so I can get this information to the correct support teams. I'll be sending you a private message with a few more questions shortly. You can check your inbox by clicking the orange envelope in the top right corner of your screen after logging into your forum account.


I look forward to hearing back from you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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