Points, Policies & Certificates

[akcardenas]

Is there a way to tell when a reward cert was spent? Was issued a reward cert in December, seems to have either expired or was used. Just feel disappointed because we're in the middle of a pandemic but I am expected to buy things with no money.

[Derek-BBY Retired: Senior Social Media Specialist]

Good afternoon, akcardenas,

Thank you for taking the time to connect with us on the forum!

I've been a member of our rewards program for many years and still get a big kick out of redeeming certificates, and I've also lost certificates to expiration dates with each one feeling like a missed opportunity.  It doesn't matter if a reward certificate is valued at $5 or $100, as any amount of money we can keep in our pocket is a good feeling.  An everyday certificate comprised of the points you are awarded will generally be valid for a period of 60 days.  If a certificate was issued back in Dec. 2019, then it likely expired sometime in Feb. 2020, which would have been prior to a lot of the COVID-19 lockdowns.

The easiest way when logged into your rewards account to tell if a certificate was redeemed or not is to check your rewards history.  Did you make any purchases within a couple months after the certificate was issued?  If so, click on the purchase details to see if a certificate was applied or not.  I'd be more than happy to review your rewards account to see if the certificate was redeemed or if it expired.  Just send me a private message with the details listed below, by clicking on the blue button in my signature, and I'll see what I can find out.

Name

Phone #
Email address

My Best Buy ID #

Best Wishes,