Points, Policies & Certificates

[Ozrules]

I opened a Best Buy Credit Card, and was promised 10% back in rewards, if I made a purchase the same day.  I did.  $3000.  I got $140.  Is that 10%?  I have called many times, and it is extraordinary how little access the "help", has to my account.  After many hours, someone finally agreed, and said I would get my points within 3 days.  Three weeks and 4 days larer, they have no clue, and I have no points.  Has anyone else found the online and phone support to be totally inept, as opposed to the wonderful I store help?  I already have bought stuff elsewhere, and just can't let this robbery go. The $140 they stole from me, is 7 hours of hard physical labor for me.

[Derek-BBY Retired: Senior Social Media Specialist]

Greetings, Ozrules, and welcome to the Best Buy forum,

I jumped at the chance to earn 10% back in points a few years ago and only wish I could do it again.  The bonus 5%, on top of the everyday 5% back members can receive for using their My Best Buy credit card, can result in a lot of points, especially if you are spending $3,000.  An eligible purchase made the first day a new My Best Buy credit card is used can qualify for 10% back, as long as processed within 14 days of being approved and applied to standard financing.

If only the everyday 5% back has been awarded so far, and it has been more than 20 days since the purchase was processed, then I'm wondering if the purchase qualified. I've seen a return/exchange or price match cause the bonus 5% back not to be awarded, as any modification to the first purchase can result in our system no longer treating it as the first. Please send me a private message with the detail listed below, by clicking on the blue button my signature, and I'll take a closer look at your rewards account.

Name

Phone #
Email address

Order #/Receipt Pin #

10% Back in Points on your First Day of Purchases

Best Wishes,

[Ozrules]

If it did not qualify, Then I was deceived.

If it did not qualify, then why did the rep tell me it did?

why was no one quick to contact me?

Good bye , forever, Best But, Worst Service.

I assure you, I have cost you a lot of sales already, and will continue to do so, until I see that credit.

[Ozrules]

Oh, this was the best line.  The first time I called and asked for what was rightfully mine, the pathetic customer service agent had no access to my account!  I had to give him all the details!  It was sad!  It was pathetic.  

tThen he said I did not get it, as I was penalized for making a return 3 weeks later, of an unrelated $69 order!  I could tell he made it up on the spot!

That got. me in the rage that I am still in.  I promptly closed the credit card I was deceptively made to open, cut up the card, and mailed it to your corporate headquarters.

sorry, I can't let this go.  This is the most pathetic treatment, the most shoddy service, I have received in my life.

[Derek-BBY Retired: Senior Social Media Specialist]

Please send me a private message with the details mentioned in my prior response, and I'll take a closer look at your rewards account to ensure it is up-to-date.  Again, a private message can be sent by clicking on the blue button found in my signature.

Thank you!