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Member
Posts: 21
Registered: ‎06-19-2012

Incorrectly totaled rewards points

One of my recent purchases did not award me any points.  I'm not sure why this purchase did not earn me any rewards points.  Is anyone able to assist and either correct or explain this issue?

Posts: 10,583
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Registered: ‎01-03-2013

Re: Incorrectly totaled rewards points

Hi there Tetsujin182, 

Welcome and thank you for being a My Best Buy member! Keeping track of your rewards to ensure you're appropriately credited is a great habit to have. Being credited with no points for a purchase would certainly catch one's eye, so I'm glad you've reached out. 

 

Purchases that receive zero points are generally ineligible for points due to how they were paid for. Portions of purchases paid for by reward certificates, gift cards, or by a Best Buy Credit Card when choosing financing would not be awarded points. For more information, please feel welcome to review our My Best Buy Terms

I hope this information helps clarify your experience! If you have any questions, please let me know. 

 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 21
Registered: ‎06-19-2012

Re: Incorrectly totaled rewards points

Unless I am mistaken this purchase wouldn't have been paid with a method that would result in earning 0 points. It should have been either paid in full with either cash or a non-Best Buy card. Would you be able to look further into this issue?
Posts: 10,583
Topics: 118
Kudos: 280
Blog Posts: 20
Solutions: 495
Registered: ‎01-03-2013

Re: Incorrectly totaled rewards points

Hi there Tetsujin182, 

Thank you for following up with me! I would be happy to dig further into this with you to see what may be going on with your points. Please see that I am sending you a private message which you may view by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!