10-13-2020 11:24 AM
I have tried everything on your website to get my ex-wife's name off my account but nothing works, so I just want it deleted. I even tried to create a new id, but all that did was force me to lose all of my points :/
Please tell me how to proceed.
10-14-2020 11:52 AM
Greetings Matt, and welcome to the Best Buy forum!
I wouldn't want to see my ex-wife's name every time I login to my rewards account either, and in-fact, I try to avoid all aspects of that part of my past if I can help it. A rewards account can be cancelled; however, if the rewards account in-question is in your wife's name, then only she can make that request. You mentioned having created a new rewards account, so we may just need to make sure the details tied to your BestBuy.com account are up-to-date and link the new rewards account to it. Please send me a private message with the details listed below, and I'll take a closer look at the rewards account to see what options are available. A private message can be sent by clicking on the blue button found in my signature.
Name (yours and ex-wife's)