Add Product

Search Results:

Reply
Highlighted
Regular Member
Posts: 27
Registered: ‎09-25-2017

I need some help

i went to the store yesterday and spent nearly $250 bucks and i was just looking at my account and part of it is right it says i got 582 points pending that part is right but i'm currently Elite at least for this year anyways, and this is the 1st time i've spent really any money at any best buys store since the pandemic so my account was $0 but in the bar where it shows you how much you have spent and how far you have to go it says i've only spent $57  bucks

 

i didn't usei any reward certificates at all the last time i did was in Decemeber or Jan. so can someone please look into that? i just looked my reciept and it was $248 bucks i spent. thanks for your help

 

ps. i hope i posted in the right place and my apologies if i didn't

Highlighted
Posts: 12,425
Topics: 201
Kudos: 435
Blog Posts: 21
Solutions: 614
Registered: ‎01-03-2013

Re: I need some help

Hello, doctorwho39, 

 

Welcome to the forum, and thank you for reaching out regarding your spending bar for your My Best Buy membership. It sounds like your recent purchase is pending on your account appropriately, but has you questioning the spending bar. 

Please know that your spending bar is reset every calendar year, so any purchases made prior to Jan. 1 wouldn't appear. Just as it takes points 15-20 days to post, it will take the same amount of time for your purchase to reflect in your spending bar. Should you not see this reflected in your spending bar once your purchase posts, please don't hesitate to reach back out, and we'll be delighted to take a closer look at your rewards with you! 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Regular Member
Posts: 27
Registered: ‎09-25-2017

Re: I need some help

oh i know that it resets, i've been using Rewards since i want to say (2005) and the points isn't the question i had,

 

my spending bar is, it was at 0 so i had spent nothing at all this year until i went to the store this past Friday so my spending bar should be how on much money i spent there. i didn't spent $57 bucks there i spent nearly $250 i think it was my bar should say how much i spent that's all i'm saying thanks for your help

Highlighted
Posts: 12,425
Topics: 201
Kudos: 435
Blog Posts: 21
Solutions: 614
Registered: ‎01-03-2013

Re: I need some help

Hi there, doctorwho39, 

 

I can certainly take a look at your account with you to see where this $57 spending came from! Please keep an eye on your inbox in the top right corner of the page for the private message I'm sending your way. 

 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Regular Member
Posts: 27
Registered: ‎09-25-2017

Re: I need some help

1stly my apologies on one thing, i wrote that at like 5 am this morning or 4 am one or the other, i meant to say is that i did spend those $57 bucks but what i meant to say is that i spent  more than $57 bucks at best buys  like i said it was

 

i think $248 bucks so the bar should be longer than just have it at $57 bucks.

Highlighted
Posts: 12,425
Topics: 201
Kudos: 435
Blog Posts: 21
Solutions: 614
Registered: ‎01-03-2013

Re: I need some help

Hi there, doctorwho39, 

 

I'm glad to hear you're not questioning the $57 that you are seeing in your spending bar. As I mentioned already, your spending bar wouldn't reflect your latest purchase until it posts, which is typically 15-20 days. At this time, do you have any other remaining concerns? 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Regular Member
Posts: 27
Registered: ‎09-25-2017

Re: I need some help

the thing is, i can come home after like an hr or so and it says how much i spent and what i bought and the bar is normally however much money i spent, the points though are the ones that take 15-20 days and that's fine for the points. it's the bar itself that still says $57 bucks, i spent $248.64 cents and the bar doesn't say that at all it just says i spent only $57 dollars and that's why i said anything at all.

 

i hope that helped

Highlighted
Regular Member
Posts: 27
Registered: ‎09-25-2017

Re: I need some help

did they change things this year? cause it's always been you go shopping in the store and an hr or two later

 

when you get home you can see your bar and it shows how much you spent and how much farther you are until you reach Elite. the points always take awhile and that's never really been a problem for me.  but if that's so why would there only be $57 dollars be on it and not the whole sum?

Highlighted
Posts: 836
Topics: 66
Kudos: 175
Solutions: 37
Registered: ‎10-19-2017

Re: I need some help

Hi there, doctorwho39,

 

Thanks for elaborating on your concern! While sometimes purchases can be reflected sooner than that 15-20-day time-frame, it's not usual for it to take that whole time-frame for the full purchase to be reflected in your spending bar.

 

However, I can understand why you'd be confused that $57 is already showing in your spending bar, but not the rest of the amount of your purchase. I'd be happy to take a look at your account to see if it's just pending to post of if something went wrong. For me to do so, can you please use the "Private Message" option in my signature below to send over your full name, phone number, and email address?

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Regular Member
Posts: 27
Registered: ‎09-25-2017

Re: I need some help

sorry i didn't get back to you sooner i decided to give it some time like you suggested and it's now gone up thank you tohugh for all your help. my other reason is i just got distracted watching a bunch of movies lately Smiley Wink