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Posts: 5
Registered: ‎09-28-2017

I lost points on return - exchange?



I got macbook air m1 laptop and I used my best credit card with first time bonus using the card. I ended swapping it out for m1 pro and i paid more money and some how during the transaction i lost 1499 points and also looks like they took away my $10 I had.  So it looks like lost almost 2,000 points?  Can someone please explain to me what happen here? I should of not lost points on this. 



Posts: 6,667
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Registered: ‎08-21-2017

Re: I lost points on return - exchange?

[ Edited ]

Good afternoon, Mike,


Welcome back to our community forums. While it's been a while since I purchased a new computer, I know I would want to make sure I got all the My Best Buy points possible. I appreciate you taking the time to reach out to us and would be glad to help you look further into this.


As you mentioned, we do offer a 10% back in My Best Buy points bonus for your first purchase made using Standard Credit. In some cases, changes like a price adjustment or exchange may cause our system to no longer recognize this as your first purchase.


I'd like to take a closer look at your transaction history to see what options I may have to assist you and will need a few more details to do so. I'll be sending you a private message shortly. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.


I look forward to hearing back from you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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