Points, Policies & Certificates

[ghostbobb89]

I've noticed that my points haven't posting to my Rewards for purchases made in the past month, and these are well past the 15 days. I know I had points that expired back in October, and I had 3 accounts that were merged.

11/19 earned 19 points

11/20 gave up 4 points after an exchange

11/20 earned 19 more points

11/20 earned 35 points

11/22 earned 1 point for an exchange

11/22 gave up 4 points on a return

11/26 earned 11 points on a purchase

11/27 points are pending

11/26 points adjustment due to inactivity lost 248 points

11/27 points are pending

11/27 membership merge lost 122 points

11/27 membership merge gained 122 points

11/27 membership merge 0 points

11/29 points are pending from return

11/29 points are pending from a return

11/28 points adjustment due to inactivity lost 122 points

11/29 points are pending from purchase

11/29 points are pending from purchase

12/8   points are pending from purchase

12/10 points are pending from purchase

And it's showing I have 0 points and only 24 pending. It seems like the points that were removed due to inactivity also wiped out my points that were gained from recent purchases in the past month. And it basically renders the use of my rewards account when making those purchases meaningless. It be greatly appreciated if someone could help get to the bottom of this. Thanks.

[BrandonF-BBY Social Media Specialist]

Hello, ghostbobb89,

Thank you for reaching out to us here on the Best Buy Forums. I know how much I enjoy banking my points, and would be happy to look into this with you. For me to begin my research into your account, I would need you to send me a private message with your full name, phone number, and email by clicking the blue private message button to the right of my signature.

Best,

[BrandonF-BBY Social Media Specialist · Accepted solution]

Please check your private messages for my response.

[ghostbobb89]

Hi Brandon. That would be fine. Thank you.