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Posts: 1
Registered: ‎03-15-2019

I have a problem with my Best Buy account.

Back in 2017 when I had begun my Gamer's Club membership, an account was created using my e-mail and phone number. However when I try the "forgot password" the account I'm trying to retrieve apparently doesn't exist. When I try to make the account with the e-mail, it says that it's already been taken. I will likely call support to ensure the issue gets fixed.

I guess I could call it a Schrodinger account.

Posts: 1,037
Topics: 56
Kudos: 263
Solutions: 62
Registered: ‎11-30-2015

Re: I have a problem with my Best Buy account.

Greetings, TimCheng91!


Welcome to our online community, here on the Best Buy forums! Thanks for writing to us, today.


I can understand that it would be frustrating to be unable to access your account. Let's see if we can get Schrodinger's account out of its box for observation. Mind sending me a Private Message with your full name, email address, and phone number? You can find a link to send a Private Message in my signature.



Fey|Social Media Specialist | Best Buy® Corporate
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