Points, Policies & Certificates

[NJ85]

There was a promotion last month that was a 96 hour flash offer where if I spent $100 by August 3rd I would get a $25 reward certificate. I spent over $100 that day online & I still never received anything. It’s been a day over 4 weeks now so I’m just wondering if there’s just a delay with receiving it, or if something I bought didn’t count towards the promotion for some reason.

[Derek-BBY Retired: Senior Social Media Specialist]

Hi, NJ85,

Thank you for taking the time to reconnect with us on the forum.

My wife has the My Best Buy Visa card and will occasionally receive emails offering bonus certificates if she were to use her card. which is great!  Just makes me a little jealous. We did recently have a promotion offering select members the opportunity to earn a $25 bonus certificate by using their My Best Buy™ credit card to spend $100 in-store or on BestBuy.com.  It was valid from 7/31 - 8/3.  If you received an email with the promotion, activated the offer and spent the required amount, then a bonus certificate should have posted to your rewards account within 4 weeks.

If the bonus still hasn't posted to your rewards account, then feel free to send me a private message and I'll see what I can do to help.  A private message can be sent by clicking on the blue button in my signature, and please make sure to include the details listed below.

Name

Phone #
Email address

My Best Buy ID #

Best Wishes,

[NJ85]

Hi, any updates on whether I qualified for the $25 certificate?

[Derek-BBY Retired: Senior Social Media Specialist]

John,

It may take a little more than one day for Citibank to reply, especially with the increased volume due to COVID; however, I'll be sure to reconnect with you as soon as they do. Also, please send any follow-up questions you have in a private message.

Thank you for your patience.