01-07-2019 11:25 AM
Welcome to the forum and thank you for reaching out to us regarding your purchase points! Having spent over a couple grand with us, I can imagine you were eager to get your points for such a large purchase and were dismayed to see no points awarded.
Under our My Best Buy Terms, there are certain purchases, or rather payment types, that do not qualify for points. The most commonly encountered ones include Best Buy gift cards, My Best Buy reward certificates, Best Buy Credit Cards when a financing option is chosen, and purchases made for resale, which is most often identified via a tax exempt card. Additionally, please keep in mind that points are awarded for pre-tax totals.
It is most likely that your purchase falls into one or more of these categories. If you still have any questions surrounding your purchase and the points awarded, please feel welcome to reach out to me via private message!