Points, Policies & Certificates

[jrod9t7]

I did not receive my $50 certificate for spending $1500 outside of best buy with my Best Buy credit card between the dates of 5/16/22-6/30/22. It states I should between 3-4 weeks, it has been longer than that and I have yet to receive it.

[JasonT-BBY Social Media Specialist · Accepted solution]

Hello, jrod9t7.

Welcome to our Best Buy Support forums! That $50 reward certificate would definitely be beneficial to have, and I can understand wanting to make sure that you receive it.

It sounds like you've waited the expected time for this promotional deal. I'd be happy to take a look into your account to see what may be going on. Can you please send me a private message with your full name, phone number, and email address? If your information on file with us would differ at all from what is used with Citibank, please also include that information. To send me the message, you can use the button in my signature below. 

Sincerely,