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Posts: 1
Registered: ‎04-07-2021

I cant sign into my account and it wont send a verification code

Your site wont let me sign into my account and when I try forget password no verification code is sent to my email. I think it's because there might be 2 accounts under my phone number and email, but I dont know how to merge them.
Posts: 6,291
Topics: 214
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Registered: ‎08-21-2017

Re: I cant sign into my account and it wont send a verification code

Hi there, jams4,


Thank you for taking the time to stop by our community forums. I do almost all of my shopping online so I can imagine how frustrating it would be to encounter an error every time you try to log into your My Best Buy account. I would be happy to see what I can do to help you with this.


We have several troubleshooting steps here, have you been able to give these a try? Do you use a VPN or ad-blocker when visiting our website? If so, I would recommend disabling these. Which internet browser are you using? Is it's default language set to English?


Please let me know if you continue to encounter problems after trying these troubleshooting steps, it's also possible that you may have multiple My Best Buy account. I would be glad to assist you in getting these merged if needed.


Having trouble logging into your My Best Buy/ account?

How to Merge My Best Buy™ Rewards Accounts

AndrewB|Social Media Specialist | Best Buy® Corporate
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