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Posts: 1
Registered: ‎06-11-2021
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I cant get into my best buy account

So i have a best buy account thats ooold.   Reaaaal ooooold.  It uses an ISP email from an old ISP from my old neighborhood (learned that mistake the hard way, now use an agnostic email yet it rears its head again).

I tried logging in and was met with a verification code which is being sent to an email I no longer have access to.  This means no getting into the account and no updating the email.

Hoping someone can help me get this resolved?

Posts: 8,743
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Registered: ‎10-10-2012

Re: I cant get into my best buy account

Hi, klepp0906,


Welcome to the Best Buy forum!


I have a couple online accounts that are still tied to my old college email address that I haven't been able to login to for at least 12 years.  Maybe I should take this as a hint to finally update them.  I got you covered though!  Please send me a private message with the details listed below, by clicking on the blue button in my signature, and I'll see what I can do to help get you logged in.



Phone #
Mailing address

Email address (old and new)


How do I update my My Best Buy™ information?

Having trouble logging into your My Best Buy/ account?


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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