03-29-2020 12:11 PM
I'm not able to sign in or reset the password for a few days already. Clearing browser cookies doesn't help. Every time I'm getting the below system errors:
Sign in error: "Sorry, a problem occurred during sign in. Please try again."
Reset password error: "Sorry, something went wrong. Please try again."
Solved! Go to Solution.
04-02-2020 01:37 PM
Hi there, duretgael,
Welcome to the forum, and thank you for connecting with us regarding your trouble logging into your account. Whether you've forgotten your password and are attempting to reset it, or we have requested you to verify your account to help keep it secure, this should be a fairly simple process. I'm sorry that so far it hasn't been for you. As it sounds like you've already attempted some troubleshooting on your own, I would like to dig further into this with you. Please keep an eye on your inbox in the top right corner of the page for my private message.