03-14-2019 11:49 AM
Welcome to the Best Buy forum, and thank you for connecting with us.
The first step to earning points is by creating a rewards account with an ID number, which can be accomplished online or in-store. Are you getting an error message when trying to enroll online? If you already have an active rewards account or the email you are using is tied to a BestBuy.com account, then you may have trouble. Please send me a private message with the information listed below and I will see what I can do to get you setup with a rewards account. A private message can be sent by first logging into the forum and then clicking on the blue button in my signature that just so happens to be labeled "Private Message."