Points, Policies & Certificates

[Teregtz1956]

I tried calling customer support for both Best Buy and for the citi card and both weren’t able to help me merge my accounts together.
I have rewards certificates in my Best Buy citi account and when I try to manage the certificates, they won’t appear in my Best Buy account and I’m unable to use them for shopping online.
Anytime I try and report the missing points, I get a prompt that says an unexpected error occurred.
Can I get some assistance with this so I can use my points and shop online please.

[Allison-BBY Social Media Specialist]

Hello, Teregtz1956!

Thanks for joining our online community and posting for support. When it comes to purchases and managing your membership, we definitely want to make sure things go as smooth as possible for you. I also know how important it is to be able to utilize rewards you may have. I'm hoping I can look into your account and assist with your situation.

To start, please send me a private message including your full name, email, phone number, mailing address, and membership ID that you see when logged into your account. You can find the blue option to message me to the right of my name below.

Happy to help,
 

[Teregtz1956]

Sent pm under the same subject as this title
Thanks

[Teregtz1956]

I forgot to mention in my pm that all personal/contact info should exactly match
If that makes any difference

[Allison-BBY Social Media Specialist]

Thanks for letting me know!

I've located your private message and will be following up shortly. Please keep an eye on your inbox for my reply.

Happy to help,