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Posts: 1
Registered: ‎02-19-2020

I can't access an old email account to update my Best Buy email account!!!!???

I have had this problem for years. 


My BB email goes back to 2000 or so. I purchased a eMachines computer from my local Best Buy. At the time, if you signed up for a MSN email account, you got a discount on the computer. If I remember right you picked the username and password at the register. Never did I think that THIS email would be associated with my BestBuy account forever!!!


I never used the MSN account and have no idea what the password is. I can't recover it because someone else seems to have taken it over. Microsoft hasn't been any help. Luckingly, I never associated my card with it, I think!??? Have tried multiple times, talked to multiple people at Best Buy, and they all claim it can't be changed without access to the original email account?! 


I wonder if I closed my current Best Buy account and open a new one if this would be a solution?

Posts: 1,227
Topics: 54
Kudos: 251
Solutions: 140
Registered: ‎01-13-2015

Re: I can't access an old email account to update my Best Buy email account!!!!???

Updating your email shouldn't be that difficult. One of the forum moderators should be able to update the information on file if you can at least verify the old contact information and provide them with new details to replace them with. Just hang tight for one of them to swoop by and take a peek.


How do I update my My Best Buy™ information?

I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.

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Posts: 5,206
Topics: 158
Kudos: 406
Solutions: 239
Registered: ‎08-21-2017

Re: I can't access an old email account to update my Best Buy email account!!!!???

Hi there, ozmodius612,


Welcome to our community forums. Having had several emails addresses since 2000, I can't imagine trying to figure out how to access one from that long ago. I can absolutely understand your frustration and would be happy to see what we can do to help. As Sam15 mentioned, we can usually help you make changes if you're having troubles. I'd like to take a closer look at your account to see what's possible. Can you please send me a private message that includes your:


Full name

Phone number

Original email address

New email address

Shipping address


You can send me a private message by clicking the blue button at the bottom of this post across from my name. I look forward to hearing back from you.


AndrewB|Social Media Specialist | Best Buy® Corporate
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