01-17-2023 03:15 PM
Hey there, Phetis4.
Thanks for reaching out to us here on the Best Buy Forums. When I buy digital cards, I expect them to work, so I understand your frustration. Can you please send me a private message with your full name, phone number, email address, and the order number or the customer service PIN from the bottom of the receipt of the purchase, so I can look into this for you?