08-27-2021 04:06 PM
08-28-2021 12:06 PM
Hello there, nklx!
Thank you for taking time to reach out about this. I can certainly understand the confusion and disappointment with not being able to cash in the points for a certificate. I'd be more than happy to look into this and see what's going on! To get started, could you please reach out to me through a Private Message and verify your full name, phone number and email address?
From there, I can dig into the account and see what's going on. You can find the Private Message button to the right of my name down below. I look forward to hearing back from you!