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Posts: 1
Registered: ‎08-26-2021

I am not able to convert points to rewards certificate

For some reason, I cannot convert my points to rewards certificate and keep getting error message “ We're sorry, we're unable to issue a reward certificate.” I already called and chatted with agents but nobody can help. Can someone here help me out?
Posts: 109
Topics: 1
Kudos: 24
Solutions: 14
Registered: ‎10-19-2020

Re: I am not able to convert points to rewards certificate

Hello there, nklx!


Thank you for taking time to reach out about this. I can certainly understand the confusion and disappointment with not being able to cash in the points for a certificate. I'd be more than happy to look into this and see what's going on! To get started, could you please reach out to me through a Private Message and verify your full name, phone number and email address?


From there, I can dig into the account and see what's going on. You can find the Private Message button to the right of my name down below. I look forward to hearing back from you!



Caleb H|Social Media Specialist | Best Buy® Corporate
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