Add Product

Search Results:

New Member
Posts: 5
Registered: ‎12-28-2016

I Cannot use my reward certificate :/

I recently noticed vis a standard Best Buy deals email that I have a 10$ certificate which will expire in 8 days - but I never issued it...

I had enough 569 points in my account but I wanted to wait and accumulate more for a bigger certificate, but for some reason I guess the certificate was auto-issued (with no formal notice of that happening...)


Also, as it happens I am currently out of the country and cannot use by the time it expires - is there anyway to extend the deadline of it? Even by a week?...


Thank you for your attention,



Best Buy Employee
Posts: 131
Registered: ‎12-26-2018

Re: I Cannot use my reward certificate :/

Hi @Tuphr,


The certificate is expiring, utilize it before midnight of the expiration date, no extensions per program rules. Even if your're out of the country you can still use it online. Also in your account you can choose to have them issued at higher amounts beyond the standard minimum of 250 points/$5 certificate.

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
Posts: 11,360
Topics: 141
Kudos: 292
Blog Posts: 21
Solutions: 539
Registered: ‎01-03-2013

Re: I Cannot use my reward certificate :/

Hello Tuphr, 

Welcome to the forum and thank you for reaching out to us regarding your reward certificate! There are a few reasons a certificate may be issued despite your certificate preference.


First, outside spending offers on our My Best Buy Visa are issued without any change to points, and are issued regardless of certificate preference. Second, if a tier status expires and someone banking their points is no longer able to, certificates will be automatically issued. Third, if an account has been inactive for a period of 12 months, existing points may be converted to a certificate if possible, and any remaining points after the certificate has been issued expire. For more details, you may wish to check out our My Best Buy Terms


I would be happy to review your membership to see exactly what happened. Please keep an eye on your inbox in the top right corner of the page for my private message. 


Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!