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Posts: 4
Registered: ‎12-02-2014

How to remove my phone number from mystery account

My phone number seems to be associated with another person, every time I check out and provide my number another person/account is always brought up and if the clerk doesn't ask me they will chose the other account. I would then have to tell them the correct name and then they would make the switch.


Is there anyway for my phone number to only be assoicated to me? 

Posts: 6,667
Topics: 227
Kudos: 551
Solutions: 339
Registered: ‎08-21-2017

Re: How to remove my phone number from mystery account

Hi there, xiu92,


Thank you for stopping by our community forums again. While I've gone through quite a few email addresses over the years, my phone number has stayed the same so I can imagine your frustration to see someone else's name when trying to make a purchase. I appreciate you bringing this to our attention and would be glad to see what options we have to assist you.


Generally, we are unable to make modifications to another user's account. With that said, I'd like to see what options we have to help. I will need a few more details so I can begin to review this and will be sending you a private message shortly. You can check your inbox by clicking on the orange envelope in the top right corner of your screen. I'll keep an eye out for your response.



AndrewB|Social Media Specialist | Best Buy® Corporate
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