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Posts: 1
Registered: ‎02-07-2018

How to eliminate old owner of my phone # from the Best Buy system?

Every time I make a purchase at the local store the checkout person searches for my account via my phone number.

The problem is that my number is in the system both for me and for someone who used to have the number.

Who in customer support can purge that old data?

Who can I call to fix it?



Never give up, never surrender!
Posts: 11,467
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Registered: ‎01-03-2013

Re: How to eliminate old owner of my phone # from the Best Buy system?

Hello TPP, 

Welcome to the forum! I've had my cell phone number for over a decade now, and it still seems I occasionally find someone who used to own the phone number. It can be quite irritating to have someone's information other than your own associated with your phone number, so I'm glad you've reached out to see what options you may have.

We should be able to remove your information from profiles that are not yours, so I am sending you a private message. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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