Points, Policies & Certificates

[RandomDude]

Hello,

I noticed that I never received my points for my Citi Bank Visa spending for the month of September.  I have a reference number, but was wondering how would I go about checking the status of my claim?

Thank you.

[AndrewB-BBY Social Media Specialist]

Good morning, RandomDude,

Welcome back to our community forums. Getting My Best Buy points is a great thing, and I would be glad to help you check on the status of these points.

Generally, points for purchases made outside Best Buy with a My Best Buy Visa card will post a few days after the end of each billing cycle and may not appear as pending. I'd like to take a closer look at your My Best Buy account to see if I can help clarify the status of these points.

I'll be sending you a private message shortly with some more details. You can check your inbox by clicking the orange envelope in the top right of your screen.

I look forward to hearing back from you.