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Posts: 14
Registered: ‎04-27-2016

How do I follow up with points missing from Citi Bank Visa spending?

Hello,

 

I noticed that I never received my points for my Citi Bank Visa spending for the month of September.  I have a reference number, but was wondering how would I go about checking the status of my claim?

 

Thank you.

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Registered: ‎08-21-2017

Re: How do I follow up with points missing from Citi Bank Visa spending?

[ Edited ]

Good morning, RandomDude,

 

Welcome back to our community forums. Getting My Best Buy points is a great thing, and I would be glad to help you check on the status of these points.

 

Generally, points for purchases made outside Best Buy with a My Best Buy Visa card will post a few days after the end of each billing cycle and may not appear as pending. I'd like to take a closer look at your My Best Buy account to see if I can help clarify the status of these points.

 

I'll be sending you a private message shortly with some more details. You can check your inbox by clicking the orange envelope in the top right of your screen.

 

I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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