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Registered: ‎10-10-2012

How Do I Report Missing My Best Buy™ Points?

[ Edited ]




Q:  How long does it take for a purchase to appear as pending in my rewards account?

A:  It can generally take a couple business days.



Q:  What can I do if a purchase has not emerged as pending after a couple business days?

A:  If a purchase was not attached to your rewards account at the time of purchase, then you can report it as “missing.”



Q:  How do I report a purchase as missing?

A:  You would want to do the following:

  • Login to
  • Click on Hi, Your Name
  • Click on Manage your rewards
  • Click on Report Missing Points under Your Rewards
  • Select either or Best Buy Store
  • Enter the Customer Service Pin number and receipt total off the receipt for store purchases OR order number, billing zip code, and order total for online orders.
  • Click the button that says Report Missing Points


Q:  How long does it take a purchase to emerge after having been reported?
It should take about 24 - 48 hours.



Q:  I tried to report a purchase as missing, but encountered an error message.  What can I do?

A:  You may have more than one active account.  If that is the case, we can look into merging your rewards accounts.  The purchase may already be attached to your rewards account but may not qualify for points.



Q:  What might prevent me from being able to report a purchase as missing?

A:  You were not a member at the time of purchase, it has been more than 180 days, or the purchase has not been fulfilled (delivered).



Q:  Is there a limit to how many transaction I can report in a time frame? 
A:  Yes. Currently, you may only add one transaction per calendar month.



Q:  Can I report a Magnolia or Pacific Sales purchase as missing online?

A:  No. While those purchases may have a receipt pin #, they are tracked via their invoice #.



Q:  Once a purchase has been reported, how long should it take for points to officially post?

A:  It can take up to 20 days for points from an eligible purchase to officially post even if the purchase was originally processed more than 20 days ago.  The time frame starts once the purchase has been reported.




Thank you for being a member of the My Best Buy™ program!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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